Refund policy

RETURNS AND REFUNDS

We want every Salt Hound purchase to feel right. Eligible items may be returned within 30 days after delivery.

RETURN ELIGIBILITY

To qualify for a return, an item must be unworn, unused, unwashed and returned in its original condition with any original tags or packaging. Proof of purchase is required.

To begin a return, contact us at hello@salthoundco.com. Please do not send a return without first receiving return instructions from us.

MADE-TO-ORDER APPAREL

Our made-to-order apparel may be returned within the same 30-day period when it is unworn, unused, unwashed and otherwise eligible under this policy. Personalized or customized merchandise cannot be returned unless it arrives damaged, defective or incorrect.

RETURN SHIPPING

Customers are responsible for return shipping costs unless the merchandise arrived damaged, defective or different from what was ordered. Original shipping charges are not refundable.

We recommend using a trackable shipping service. Salt Hound is not responsible for returns lost in transit.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

Please inspect your order when it arrives. If an item is damaged, defective or incorrect, contact us promptly at hello@salthoundco.com and include your order number and clear photographs of the item and packaging. We will review the issue and work to make it right.

NON-RETURNABLE ITEMS

The following items cannot be returned:

• Personalized or customized products
• Gift cards
• Final-sale merchandise
• Items that have been worn, used, washed, altered or damaged after delivery

If you are uncertain whether an item is eligible, contact us before returning it.

EXCHANGES

The fastest way to receive a different item, color or size is to return the eligible item and place a new order after the return has been accepted.

REFUNDS

We will notify you after receiving and inspecting your return. If approved, the refund will be issued to the original payment method. Original shipping charges are not refundable.

Please allow time for your bank or payment provider to process and post the refund. If more than 10 business days have passed since we approved your refund, contact us at hello@salthoundco.com.

CANCELLATIONS AND ORDER CHANGES

Contact us as soon as possible if you need to change or cancel an order. We cannot guarantee changes after an order has entered production or fulfillment. Made-to-order or personalized items may not be cancellable once production begins.

CONTACT

Questions about returns or refunds may be sent to hello@salthoundco.com.