Shipping policy

SHIPPING AND ORDER PROCESSING

Salt Hound currently offers stocked merchandise and made-to-order apparel.

Stocked products generally process within 1–3 business days. Made-to-order apparel generally processes within 5–10 business days. Processing time occurs before an order is transferred to the carrier and does not include weekends, holidays or transit time.

Orders containing both stocked and made-to-order products may ship together after every item is ready or may arrive in separate shipments.

SHIPPING RATES AND DELIVERY ESTIMATES

Available shipping methods, rates and estimated delivery times are displayed during checkout based on the destination and contents of the order.

Carrier estimates begin after an order has shipped. Delivery dates are estimates and are not guaranteed. Weather, carrier interruptions, peak seasons and other circumstances outside Salt Hound’s control may cause delays.

ORDER TRACKING

When tracking is available, customers will receive a shipping confirmation containing tracking information. Please allow time for the carrier to activate the tracking number.

ADDRESS ACCURACY

Customers are responsible for providing a complete and accurate shipping address. Contact us immediately at hello@salthoundco.com if an address needs to be corrected. We cannot guarantee changes after fulfillment begins.

Additional shipping charges resulting from an incorrect or incomplete address may be the customer’s responsibility.

LOST, STOLEN OR DAMAGED PACKAGES

If tracking indicates a package is delayed, missing or delivered but it cannot be located, first check the delivery area and contact the carrier. You may also contact us at hello@salthoundco.com, and we will help review the shipment.

If an order arrives damaged, retain the item and packaging and send us the order number and clear photographs.

DELAYS

If we cannot ship within the stated processing period, we will contact the customer with an updated estimate and available options. Where required, customers may consent to the delay or cancel the affected unshipped merchandise for a refund.

INTERNATIONAL ORDERS

When international shipping is offered, customers are responsible for applicable import duties, taxes, brokerage fees and customs charges unless checkout expressly states otherwise. Customs processing may delay delivery.

CONTACT

Questions about shipping may be sent to hello@salthoundco.com.